7 Best Free And Paid Speech Analytics Software

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7 Best Free And Paid Speech Analytics Software

 

 

Software used to provide analysis of real-time and recorded call center conversations.
– Mine recordings for keywords and phrases related to products.
– Use tone analysis to track the emotional responses of callers.
– Receive automated call scoring results based on specified criteria.
– Review operator recordings to coach and improve performance.

 

1. Convin – https://convin.ai/
2. Verint – https://www.verint.com/
3. Medallia – https://www.medallia.com/platform/speech/
4. U-Analyze – http://www.uniphore.com/u-analyze/
5. Cogito – https://www.cogitocorp.com/product/
6. Knovvu – http://www.knovvu.com/
7. CallMiner – http://callminer.com/products/eureka-performance-management/

 

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